Account, billing and payment questions

Cooling off period, customer feedback, becoming a customer

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19 articles in this collection
Written by Stephen

How do I claim my energy concession if I switch retailers in South Australia?

How to claim energy concessions in South Australia.
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Written by Stephen
Updated over a week ago

Is the credit check done on a customer’s name or the identity provided?

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Written by Stephen
Updated over a week ago

If I am located in South Australia, how can I add concessions to my account?

South Australian Energy Concessions
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Written by Stephen
Updated over a week ago

I’ve received a credit decline message but I am paying off a bill with my current retailer. Can I reapply once that’s paid off?

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Written by Stephen
Updated over a week ago

How do I access my credit files?

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Written by Stephen
Updated over a week ago

Whose information does Nectr use for credit checking?

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Written by Stephen
Updated over a week ago

Why have I received a credit decline message from Nectr?

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Written by Stephen
Updated over a week ago

I prefer the option of credit card payments; can I use that instead?

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Written by Stephen
Updated over a week ago

How easy is it to switch?

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Written by Stephen
Updated over a week ago

What happens if my existing retailer calls me and offers a better rate when they see I’m switching?

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Written by Stephen
Updated over a week ago

What perks are available with Nectr and how do I earn these?

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Written by Stephen
Updated over a week ago

What happens if I'm on a contract? Will I have to pay any exit fees/cancellation fees to switch to Nectr?

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Written by Stephen
Updated over a week ago

Do I have to pay my bill monthly?

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Written by Stephen
Updated over a week ago

What’s a 10-business day cooling-off period?

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Written by Stephen
Updated over a week ago

What’s a typical transfer period?

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Written by Stephen
Updated over a week ago

How do I make a complaint?

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Written by Stephen
Updated over a week ago

How do I become a Nectr customer?

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Written by Stephen
Updated over a week ago

What are my payment options?

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Written by Stephen
Updated over a week ago

I’m moving to a new home. What do I need to do?

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Written by Stephen
Updated over a week ago