Account, billing and payment questions

Cooling off period, customer feedback, becoming a customer

S S

18 articles in this collection
Written by Stephen and Sasha Mukhin

Is the credit check done on a customer’s name or the identity provided?

Written by Sasha Mukhin
Updated over a week ago

I’ve received a credit decline message but I am paying off a bill with my current retailer. Can I reapply once that’s paid off?

Written by Sasha Mukhin
Updated over a week ago

How do I access my credit files?

Written by Sasha Mukhin
Updated over a week ago

Whose information does Nectr use for credit checking?

Written by Sasha Mukhin
Updated over a week ago

Why have I received a credit decline message from Nectr?

Written by Sasha Mukhin
Updated over a week ago

I prefer the option of credit card payments; can I use that instead?

Written by Sasha Mukhin
Updated over a week ago

What happens if I don’t like the experience after a few months? Can I switch? Will I need to give my new customer e-gift card back?

Written by Stephen
Updated over a week ago

How easy is it to switch?

Written by Stephen
Updated over a week ago

What perks are available with Nectr and how do I earn these?

Written by Stephen
Updated over a week ago

What happens if my existing retailer calls me and offers a better rate when they see I’m switching?

Written by Stephen
Updated over a week ago

What happens if I'm on a contract? Will I have to pay any exit fees/cancellation fees to switch to Nectr?

Written by Stephen
Updated over a week ago

Do I have to pay my bill monthly?

Written by Stephen
Updated over a week ago

What’s a 10-business day cooling-off period?

Written by Stephen
Updated over a week ago

What’s a typical transfer period?

Written by Stephen
Updated over a week ago

How do I make a complaint?

Written by Stephen
Updated over a week ago

How do I become a Nectr customer?

Written by Stephen
Updated over a week ago

What are my payment options?

Written by Stephen
Updated over a week ago

I’m moving to a new home. What do I need to do?

Written by Stephen
Updated over a week ago