Nectr Basics

How can I access my account details?

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Written by Stephen
Updated over a week ago

My estimated bill is more or less than I expected. Is this normal?

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Written by Stephen
Updated over a week ago

My power is out, what do I do?

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Written by Stephen
Updated over a week ago

When can I start referring friends through Nectr’s Refer a Friend Program?

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Written by Stephen
Updated over a week ago

Is there a limit to the number of people I can refer through Nectr’s Refer a Friend Program?

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Written by Stephen
Updated over a week ago

Why have I not received my $50 Refer a Friend Referral Reward?

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Written by Stephen
Updated over a week ago

I have been referred to Nectr by a friend. When will I get my reward?

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Written by Stephen
Updated over a week ago

How do I find out which energy distribution network I live in?

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Written by Stephen
Updated over a week ago

What are the plans and rates?

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Written by Stephen
Updated over a week ago

How do I refer a friend to Nectr?

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Written by Stephen
Updated over a week ago

Where can I find and download Nectr forms?

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Written by Stephen
Updated over a week ago

Does Nectr have an app?

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Written by Sebastian S.
Updated over a week ago

Now I’ve switched to Nectr, how do I download the app?

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Written by Sebastian S.
Updated over a week ago

How do I log in to the Nectr app?

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Written by Sebastian S.
Updated over a week ago

I’m having trouble logging into the app

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Written by Sebastian S.
Updated over a week ago

What are the MOZO Awards?

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Written by Sebastian S.
Updated over a week ago

Do you offer gas?

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Written by Stephen
Updated over a week ago

What should I do if there is a fault or emergency?

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Written by Stephen
Updated over a week ago

What are the timeframes for meter installation?

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Written by Stephen
Updated over a week ago

What is Peak time, Shoulder time and Off-Peak time?

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Written by Stephen
Updated over a week ago

What is Default Market Offer or DMO?

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Written by Stephen
Updated over a week ago

Will you have to turn off my power if I choose to switch to Nectr?

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Written by Stephen
Updated over a week ago