If you’ve experienced a power outage on your property you need to contact your Local Energy Network Distributor. You can find their contact details on the top right hand corner of your most recent Nectr bill or on the details below:

New customers

If you have just moved into a new property and have no power, please check your switch board and make sure that the power is on in the property. Sometimes the switchboard can be located outside of the property, so please check your residence thoroughly. If the switch board is on and you still have no power please contact us so we can switch your property and arrange a re-energisation. You can email us at hello@nectr.com.au Monday to Friday 9am- 5pm.

Existing customers

If you have checked with your Local Energy Network Distributor and there are no outages in your area, you may wish to contact a local electrician.

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