There can be a few reasons for not passing credit verification, these include:

  1. Your credit score records indicate that you don’t meet our threshold for signing up to energy account
  2. Your credit file may have information on it that impacts your ability to receive credit (such as defaulting on a utility bill in the last 12 months, bankruptcy, etc)

Please note, Nectr relies on information from a number of sources when making these decisions, including information provided directly by you, and credit reporting information disclosed to us by credit reporting bodies.

If you believe there has been a mistake, or you would like to access the information used to make this decision, please complete this form and our Customer Care team will contact you.

Did this answer your question?