This can happen, and many energy retailers will contact you to offer a better rate or ask you why you are moving away from them. Unfortunately, many energy retailers only choose to recognise the value of their existing customers once they threaten to leave. We hope you'll stay, but it's up to you if you decide to remain with your current retailer. We’d appreciate it if you could let us know if you decide you’d like to stay with your current retailer. We’ll miss having you as a Nectr customer, though!  

Did this answer your question?